Privacy Policy

1 Introduction

Noor Medical Services ("we", "us", "our") respects your privacy and is committed to protecting the personal and health information you share with us through our website (noormedicalservices.com) and appointment booking system. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2 Information We Collect

When you use our website, particularly the appointment booking form, we may collect:

• Contact details: full name, mobile number, and email address.
• Appointment details: preferred department, doctor, and appointment date.
• Health-related information: a brief description of your problem or reason for visit, if provided.
• Technical data: basic browser and device information collected automatically for security and performance purposes.

3 How We Use Your Information

We use the information you provide to:

• Schedule, confirm, and manage your appointments.
• Contact you via phone call, SMS, or email regarding your appointment or inquiry.
• Maintain accurate hospital records for continuity of care.
• Improve our website and the services we offer.

4 Data Security & Confidentiality

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to patient records within our hospital management system is restricted to authorized medical and administrative staff based on their role. Clinical records generated during in-person visits are additionally governed by standard patient confidentiality practices observed at our hospital.

5 Sharing of Information with Third Parties

We may share limited information with trusted third-party services strictly to operate our website and communications, including:

• SMS / messaging gateways used to send appointment confirmations and reminders.
• Google Maps, embedded on our Contact page to help you find our location and get directions.

These providers only receive the minimum information necessary to perform their function and are not authorized to use it for any other purpose.

6 Cookies & Similar Technologies

Our website may use minimal cookies or local browser storage to support core functionality, such as remembering form progress during the appointment booking process. We do not currently use third-party advertising or cross-site tracking cookies.

7 Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Ask us to delete non-clinical information you submitted through the website (e.g., a booking inquiry that was never converted into a hospital visit).

Requests relating to official clinical/medical records are handled in accordance with our hospital's standard patient record procedures.

8 Data Retention

We retain appointment booking information for as long as necessary to fulfill the purposes described in this policy, and as required to maintain accurate hospital records and comply with applicable healthcare recordkeeping practices.

9 Children's Privacy

Appointments for minors are expected to be submitted by a parent or legal guardian on the child's behalf. We do not knowingly collect personal information directly from children through this website.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "Last Updated" date.

11 Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: +94 77 331 3084
• Email: smile@noormedicalservices.com
• Address: Maruthamunai, Eastern Province, Sri Lanka